John Deere delivers an improved customer self-repair solution

MOLINE, Il., December 4, 2023 /PRNewswire/ — John Deere (NYSE: FROM) today announced an enhanced self-repair solution, initially available in the US through its Equipment Mobile app, that allows users to remotely download secure software updates directly to the embedded controllers on compatible 4G-connected John Deere equipment. This update follows March 2022 an announcement that expanded the availability of purchasing a Customer Service ADVISOR directly from John Deere.

“This is the latest example of how John Deere continues to lead by innovating, developing and bringing to market the latest solutions that help our customers maximize uptime and be more productive, efficient and sustainable in their operations,” he said. Luke Gakstattersenior vice president of aftermarket and customer support.

Using their John Deere Operations Center™ account, John Deere customers operating compatible 4G-connected machines can use this enhanced solution to complete secure software updates directly to the onboard controller via the user interface using the Equipment Mobile app. This is in addition to other valuable maintenance and repair information for customers added to Operations Center™ and Property Center™ this year, including owner’s manuals, warranties and product improvement programs specific to their equipment.

With this announcement, John Deere is taking the next step towards digitizing and improving the self-repair experience for customers. This feature will allow John Deere customers to update the controllers on their compatible equipment connected to the 4G network with the latest software releases. These updates may include improvements and general improvements to create a better experience of the equipment.

John Deere remains committed to continuing to develop solutions that support and enhance customers’ ability to safely and reliably repair their own equipment, including reprogramming capabilities for compatible equipment and solutions for disconnected machines. To learn more about John Deere’s commitment to uptime and repair capabilities, visit Deere.com/repair.

About the Equipment mobile app

Available for free on iOS and Android, the Equipment Mobile app helps John Deere customers manage, maintain and keep their equipment running. Using this application, users can prepare equipment for operation, access key information from the user manual and find the parts they need. The app also connects to the John Deere Operations Center™, providing a simple, reliable connection between John Deere customers and their equipment.

About the John Deere Operations Center and the John Deere Property Center

John Deere Operations Center™ is an online farm and site management system, available to users at no charge, that allows access to workflow anywhere, anytime via web, tablet or phone. Operations Center™ enables customers to manage your operations more efficiently, reduce costs and improve profitability.

The John Deere Property Center™ helps residential customers manage their mower or compact utility tractor and connects them to their John Deere dealer. It provides users with the online tools and information needed to conveniently manage your equipment, plan maintenance, purchase parts, and perform yard work.

About ADVISOR Customer Service

Customer Service ADVISOR™ assists customers in diagnosing, troubleshooting and performing most equipment repairs. The tool is available through John Deere dealerships and directly from John Deere at shop.deere.com. Equipment owners and independent repair shops have access to ADVISOR™ customer service with replacement parts through John Deere dealers.

About John Deere

Deere & Company (www.JohnDeere.com) is a global leader in the supply of agricultural, construction and forestry equipment. We help our clients push the boundaries of what’s possible in ways that are more productive and sustainable to help life leap forward. Our technology-enabled products, including the John Deere Autonomous 8R Tractor, See & Spray™ and E-Power Backhoe are just a few of the ways we help meet the world’s growing need for food, shelter and infrastructure. Deere & Company also provides financial services through John Deere Financial.

For more information about Deere & Company, visit us at www.deere.com/en/news/.

SOURCE John Deere Company

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